Current Job Openings

Assistant Director of Instructional Technology – Office of Academic Innovation – Penn Engineering

Job Profile Title

Information Technology Manager

Job Description Summary

Penn Engineering Online is seeking a leader with expertise in instructional technology, operational management, and emerging technologies to lead the Instructional Technology Team. This role will oversee day-to-day course operations and manage AI-related projects and initiatives across the Office of Academic Innovation to ensure a cutting-edge learning experience.

Job Description

Penn Engineering Online is seeking a leader with instructional technology and operational expertise to lead the Instructional Technology Team—a fast-paced, agile team in a growing and dynamic office. The Assistant Director will manage the team of approximately four full-time employees responsible for ensuring a successful and seamless learning experience for over 2,000 students in multiple online programs.

This role will manage and supervise day-to-day operations, including maintaining and innovating a comprehensive customer service strategy focused on outcomes and student success. Beyond core operations, the Assistant Director will act as a strategic lead for the Office of Academic Innovation’s AI initiatives, managing the lifecycle of AI-related projects and their integration into the digital ecosystem. The Assistant Director will serve as the go-to expert in supporting operations in an online learning program, implementing best-in-class instructional technology, and leading and growing a team of high-performing contributors.

The job will follow a hybrid work schedule. Some evening and weekend work is required.

Responsibilities:

• Team Management As the supervisor of the Instructional Technology Team, manage employees responsible for day-to-day operations of at-scale online, for-credit, courses. Specifically, review and refine existing processes, responsibilities and operations to ensure a smooth course experience for faculty, TAs, students and staff. Develop and manage a complex course support system, ensuring the responsibilities are distributed evenly among all staff members. Oversee TA hiring and exam proctoring. Work with the Instructional Design Team to refine processes related to revisions and preparations for the following semester. Ensure the staff has regular training and professional development to increase their understanding of instructional technology and team operations.
• Instructional Technology In concert with other Instructional Technologists on the team, serve as an expert in instructional technology, troubleshoot all platform or course challenges, and develop workarounds as needed. Perform quality assurance checks on a number of systems and platforms to ensure bugs are caught early and remedied quickly. Maintain and update a comprehensive knowledge base for various stakeholders including staff, faculty, and TAs to use as a reference when they encounter challenges during the semester. Stay abreast of new technologies in EdTech, regularly provide suggestions for platform improvements, and evaluate new tools.
• AI Integration and Strategy Lead the management and implementation of AI-related projects and initiatives across the Office of Academic Innovation, ensuring AI tools are ethically and effectively integrated into the curriculum and administrative workflows. When informed of a platform or AI tool update, manage the education and training of faculty, TAs, and staff so they can easily adapt to the change. Stay current on generative AI and machine learning applications in EdTech and identify opportunities for adoption and innovation
• Student Success Support the Student Affairs Team in helping every student in the degree programs to succeed. Specifically, track quantitative and qualitative information from multiple systems, work closely with the Faculty, TAs and Student Affairs team to monitor student progress, coordinate interventions and track accommodations.
• Other Duties as Assigned

Desired Qualifications:

• Bachelor’s degree , Master’s in a related field strongly preferred, and a minimum of 3-5 years experience, preferably in higher education, technology or a closely related field, or an equivalent combination off education and experience.
• Demonstrated experience managing AI integration projects, pilot programs, or AI-driven educational tools.
• Demonstrated experience managing online courses and/or instructional technology.
• Demonstrated experience managing teams that need to meet daily, weekly and semester goals, i.e., both strong project management skills and supervisor skills.
• Strong customer service skills, positive attitude and attention-to-detail.
• Intermediate Excel skills such as pivot tables, vlook-up and filters.
• Experience with LMSs, LTIs, and associated instructional technology.
• Proficient with GSuite and comfortable using project management tools.
• Excellent written and verbal communication skills.
• Experience working in a highly collaborative team environment preferred.
• Experience working with students in higher education environment.Note: Cover Letter strongly recommended.

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$83,500.00 – $97,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Find more information, including requirements, benefits and application instructions HERE.

Instructional Technologist – Office of Academic Innovation – Penn Engineering

Growth Marketing Manager – Office of Academic Innovation – Penn Engineering

Job Profile Title

Marketing Coordinator B

Job Description Summary

The Office of Academic Innovation at Penn Engineering is seeking a Growth Marketing Manager to support the successful launch, positioning, and ongoing marketing execution of graduate, professional, and lifelong learning offerings across Penn Engineering’s online and on-campus portfolio.

This role serves as a cross-functional bridge between strategy and execution, translating program priorities and enrollment goals into coordinated marketing activities across channels and stakeholders. The position supports program launches, enrollment communications, webinar and event coordination, website updates, campaign execution, and performance reporting, while helping ensure consistency in audience positioning and messaging across a growing portfolio of offerings.

The Growth Marketing Manager will work closely with marketing, admissions, academic leadership, and external vendors to support scalable enrollment marketing operations and high-quality prospective student experiences.

Job Description

Program Launch Coordination & Go-to-Market Support

• Support the coordination and execution of launches for new degree programs, certificates, lifelong learning offerings, and related academic initiatives.
• Help manage timelines, dependencies, and deliverables associated with enrollment marketing and launch readiness.
• Coordinate cross-functional communication between marketing, admissions, academic stakeholders, and vendors to support smooth launch execution.
• Assist in developing and organizing launch plans, campaign calendars, and enrollment communications tied to new offerings.

Messaging & Campaign Execution

• Execute enrollment marketing campaigns across email, web, webinar/event promotion, and related channels in support of recruitment and enrollment goals.
• Support development and execution of audience-specific messaging and communications throughout the prospective student journey.
• Coordinate campaign setup, QA, scheduling, and delivery across marketing platforms and systems.
• Support admissions-related marketing initiatives, including ad hoc communications and recruitment campaigns.

Website, Content & Messaging Coordination

• Coordinate website updates, campaign landing pages, and related enrollment-focused content updates.
• Support messaging development and positioning efforts across programs and offerings.
• Partner with internal stakeholders to ensure consistency, clarity, and alignment across marketing materials and communications.
• Help maintain organized documentation and processes related to program messaging and campaign execution.

Event, Webinar & Stakeholder Support

• Support planning and execution of webinars, information sessions, and enrollment-related events.
• Coordinate promotional communications and marketing support tied to admissions and recruitment activities.
• Serve as a cross-functional support partner for admissions, program teams, and leadership stakeholders as needed.

Performance Reporting & Optimization

• Assist with reporting and analysis related to campaign performance, website traffic, email engagement, and related enrollment marketing metrics.
• Support ongoing optimization efforts informed by performance insights and enrollment trends.
• Help maintain reporting documentation and dashboards across marketing activities.

Marketing Operations & Platform Coordination

• Support operational coordination across marketing systems and platforms, including HubSpot, Slate, and related tools.
• Assist with workflow management, campaign coordination, and process organization across concurrent initiatives.
• Support SEO/GEO-related coordination and implementation efforts tied to enrollment marketing priorities.

Operational Excellence & Other Duties

• Manage timelines, workflows, and deliverables across multiple concurrent initiatives.
• Maintain organized documentation and processes to support efficient execution and collaboration.
• Perform other related duties as assigned in support of departmental goals.

Qualifications: 

• Bachelor’s degree and a minimum of two years of related experience or an equivalent combination of education and experience.
• Experience supporting marketing campaigns, enrollment marketing, product/program launches, or project coordination preferred
• Experience working cross-functionally across marketing, admissions, academic, or operational teams preferred
• Familiarity with CRM and marketing automation systems preferred (HubSpot and/or Slate preferred)
• Familiarity with website content management and campaign coordination preferred
• Familiarity with reporting and analytics platforms such as GA4 preferred
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong organizational, communication, and project management skills
• Demonstrated ability to work independently and collaboratively across stakeholder groups

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$55,962.00 – $70,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement 

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Find more information, including requirements, benefits and application instructions HERE.

Technical Support Specialist (Temporary)

Job Profile Title

Temporary Employee – Non-Exempt

Job Description Summary

The Online Learning Technical Support Specialist provides essential tier 1 support for Penn Engineering Online, managing after-hours technical troubleshooting and communications across platforms like Zendesk, Slack, and Canvas. Key responsibilities include auditing course content and grades for consistency, monitoring student engagement trends, and escalating urgent issues to ensure a seamless academic experience. By supporting live Zoom events and managing extension requests, this role ensures continuous operational reliability for students and faculty outside of standard business hours.

Job Description

• Periodic checks of Zendesk, Ed Discussion, and Slack for issues that cannot wait until the next business day, escalating to Course Managers and Assistant Director when necessary
• Daily checks of Ed Discussion to escalate any student questions that have gone nearly 24 hours without a response to TAs
• Troubleshooting live events held via Zoom via Canvas
• Audit of Google Drive to ensure synchronization with Canvas content
• Canvas audit to ensure consistency between courses
• Checking Weekly Check-In course surveys for trends and potentially problematic issues
• Monitoring and responding to Extension Requests for all courses via Power Automate / Slack
• Auditing grades to ensure consistency between Gradescope and Canvas
• Provide exam support for all courses outside of business hours

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$7.25 – $26.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Find more information, including requirements, benefits and application instructions HERE.